Magic Jack Complaints and Reviews

2.1
  • Concept5 votes
  • Cheap3 votes
  • Inexpensive pricing3 votes
  • Customer service14 votes
  • Tech support9 votes
  • Support7 votes
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  • 2 days ago
  • VOIP
  • Atlantic City, New Jersey
  • Positive Experience
  • 27
  • REVIEW RATING 4/5

Followup: Ok, so I have been through 6 MJ Plus units and each failed in one form or another. I was finaaly able to get in touch with a really decent young lady who somehow figured a way to upgrade me from the older style NJ Plus to the New MJ Go. This was done without cost to me. FREE. I've had the MJ go now for 2 months and must say it's like another world. The sound quality is... Read more

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  • Apr 24
  • VOIP
  • Indianapolis, Indiana
  • Magicjack
  • 24
  • REVIEW RATING 4/5

Before I purchased this *** I knew about different experience but in my wildest dreams I didn't expect this.After big promises setting was quite easy and it works (one call).After that when I tried from modem or router it failed.I spend whole day "chatting" with "support agents" who are for sure from Pakistan or whatever.After some time I figured out that they run all the time same *** keeping... Read more

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I can't get the app on my phone Add comment

  • Apr 20
  • VOIP
  • Englewood, Colorado
  • Magicjack
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

Unable to stop magic Jack from billing My. Card. *** m magic. Jack Read more

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  • Apr 15
  • VOIP
  • Florence, Oregon
  • Magicjack
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

Called Magic Jack custermer support wasn't able to fix problem was told it was tech problem and would transfer to that department. Tech named Ivan came on and wanted to get into my computer to fix problem. Ivan moved mouse around for over 12 hours until I shut off computer as I felt that Ivan was a joke and I was being stroked around. I have tried numerous times to contact either teach or... Read more

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  • Apr 15
  • VOIP
  • Positive Experience
  • 77
  • REVIEW RATING 4/5

I will admit that when you have the device connected directly to your computer,you have added a few items into the mix that can have some potential issues. My setup is configured to where the it is plugged into a power strip for power and then connected to my router with a Cat5 cable. I have been using this unit and configuration for over a year now with no issues at all. I do have a Uniden phone... Read more

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  • Apr 09
  • VOIP
  • Lakeview, Oregon
  • Magicjack
  • 87
  • REVIEW RATING 4/5

A message on my phone said "No Line". I did not have a dial tone and couldn't call out. I received incoming messages on my computer and could play them. I called the service number and talked to some heavy accented *** that I couldn't understand. I got to talk to a "supervisor" to be told I had viruses that caused the problem. I was referred to a second "company" that could offer service to... Read more

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  • Apr 07
  • VOIP
  • Peoria, Arizona
  • Online Chat
  • 47
  • REVIEW RATING 4/5

This company is BOGUS. Worst support ever. Reps AND managers will cut off the CHAT line if problem is too hard for them. I have had it happen several times. They will give you a CHAT # and tell you if you need to call back refer to it. I have owned and managed my own sales and marketing -- including telemarketing -- companies thru the years and I can honestly say that MagicJack is the WORST... Read more

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  • Apr 05
  • VOIP
  • Griffin, Georgia
  • Magicjack
  • 54
  • REVIEW RATING 4/5

Tried to transfer my number from magicjack keep getting the run around. tried last year and gave up and dealt with lousy service. While talking there is a constant break in every other word so neither me or the people I have on line can really understand what the other person says This year I am determined to leave the company and keep my number that has been mine for over 15 years first my... Read more

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  • Mar 29
  • VOIP
  • Magicjack
  • 86
  • REVIEW RATING 4/5

they are s....t. yes no support, and i did get to speak with some horrible monsters in west palm beach, fl. they were diabolical and evil. horrible company. i paid until 2016 5 years ago. when i had problems like you did i sent a complaint to the BBB and m jack put me on no service order. they would not give me service. they would say in other country language " we are investigating,... Read more

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