Magic jack Complaints and Reviews

Had an experience with Magic jack?   Submit review ›
Magic jack
Main address:
, , http://www.magicjack.com/techchat/
  • 2,305+6 mobile complaints
  • $160K claimed losses
  • $69 average
  • Show More
Had an experience with Magic jack?
Submit review › Submit review ›

     

  • Sep 05
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Technical Support
  • 153

My Magic Jack stopped working. I searched the web for a phone number and found this number 800 910-6526. Called them to get help. They were pretty smart. made me wait while they would test the system. they said the problem was in my computer and asked for access to it. I gave it to them. They showed me something and said that I had a virus or something loaded that was causing all my problems.... Read more

Was this review helpful? 2 0

     

  • Sep 04
  • Other
  • Orlando, Florida
  • Customer Service And Billing
  • 97

I called because my magic jack was not working. I allowing the tech to log on to my system. Only to be told that my network had been hacked by someone in Nigeria and for 149 or 249 I could have a anti networking tech level 12 help clean up my network. When I told him I was not going to pay for the service the call was immediately dropped. My computer was reset by the technician upon resetting he... Read more

Was this review helpful? 2 0

     

  • Sep 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Round Rock, Texas
  • Technical Support
  • 60

called and complained that I could no longer phone in prescription numbers to my local pharmacy. Majicjack phone systems doesn't reconize other company computer systems. When you are prompt to enter a number 1, 2 , 3 etc. it doesn't translate over the phone system. customer service said that my computer had a trojan horse in the admin. system and for $99 they could solve that problem. I... Read more

Was this review helpful? 0 0

     

  • Sep 02
  • Home Phone
  • Cambridge, Massachusetts
  • Phone Replacement
  • 59

The device broken after 8 month. The customer service wants shipping fee to have the replacement sent to me. It is amazing to me that warranty service require shipping charges. Good luck with yours orders, but please know that it might breaks every year. you need to factor the shipping cost back and forth into the purchase and yearly fee. The prior ip phone devices made by Linksys worked for 5... Read more

Was this review helpful? 0 0

     

  • Sep 02
  • Home Phone
  • Belfast, Northern Ireland
  • Ignorant Customer Service
  • 24

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They did not know what they were talking about . When my problem got to difficult for them they would just cut the chat off very frustrating They had me replacing Ethernet cables plugging in new adaptors rebooting just so they could get out of the chat room they are sending me a... Read more

Was this review helpful? 1 0

     

  • Sep 02
  • Media
  • Phone Call
  • 24

in Asian broken English, a man said I had defrauded the government and I had to pay a fine. because of that my drivers license had been revoked and some one would be at my door. this phone number was unassigned so either you were hacked or some one that works for you is trying to make some easy money. the phone number that this call was made from is 202 239 0165. lets try to stop this bull... Read more

Was this review helpful? 0 0

     

  • Sep 01
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Seattle, Washington
  • Power Adaptor
  • 28

Please wait for a site operator to respond. You are now chatting with 'Russel' Your Issue ID for this chat is LTK111530132948134X Russel: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone. Russel: Hello, how may I help you? Bob: MJ did not replace power adapter as... Read more

Was this review helpful? 1 0

     

  • Aug 30
  • Appliances and Electronics
  • Charlotte, North Carolina
  • Mj Plus
  • 36

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID AND EXCLUDE EXCHANGES THAT COST THEM TOO MUCH! BE AWARE!!!! WHEN YOU CALL CUSTOMER SERVICE, THEY *** YOU AROUND AND TELL YOU THEY WILL SUBMIT IT AS AN ISSUE TO THEIR ENGINEERING DEPT AND YOU WILL GET AN EMAIL IN A DAY OR TWO - YOU WON'T!!! I CALLED THEM ON THE CARPET ABOUT... Read more

Was this review helpful? 0 0

     

  • Aug 30
  • Cellular Phone
  • Brandon, Florida
  • 5 Year Plan Problems
  • 20

No phone for over 3 weeks because MJ has not ported my number now I just got an e-mail for a $30.00 charge to port the number. This outfit is out & out crooks. They could not get my MJ to work, They could not get into my computer to fix it. This whole situation is because MJ does not always work. Not my fault. Never sign up for the 5 year plan because that is where the problems... Read more

Was this review helpful? 0 0

     

  • Aug 26
  • Accessories and programs
  • New Keypad Menu
  • 49

Ever since the new keypad menu was implicated the audio cuts out every 2 seconds, this thing is terrible!! Been with Tech support but that's a waste of time I have lost 4 days of work and 1,000.00 in business, my recommend is the avoid this company like the plague, What you save in $$ you will lose in wasted time, I was a fool as I paid for 5 years of service in advance when it was working OK I... Read more

Was this review helpful? 0 0
 
×
You are reading about Magic jack.
Filing a new complaint about
×