Magic Jack Complaints and Reviews

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Magic Jack
Main address:
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  • 2,317+8 mobile complaints
  • $170K claimed losses
  • $72 average
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I dont use magic jack but i have been getting calls from a person using it and for the last three days thay been calling me every 10 minutes i have asked them nicely to stop i have cust them out and still doing it does your company just let other companies use your produce to harass people this is the number 312 473 1455 Add comment


  • Oct 23
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Los Angeles, California
  • Transfer Fee
  • 43

I Didn't expectate to pay to transfer From my Cell to majicjack so but it happen International calls i put $ 10.00 lást Year and i make ONLY one CALL and all Money gone This Year i put ANOTHER $ 10.00 and gone AGAIN so My yearly SERVICE expire in April next Year and i hear a Message the my yearly suscripción IS expire no phone # where you can CALL For discusión the Problen The chat Live IS... Read more

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I talk to my boyfriend sometimes for hours. Everytime I get to one hour and thirty minutes.... I get disconnected. Everytime!!! Why? And they updated the firmware or something and I lost my whole contract list Add comment


  • Oct 20
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Technical Support
  • 53

Once I called trouble shooting MagicJack assistance. Another Tech service came on line by the name of Vtech Software Solutions and ran a scam on my Laptop through remote process and charged $350.00 for service that I did not get. Then too, claimed that the problem was my computer. Supposedly, my computer network was opened waiting to be hacked. I panicked, gave VTech my private bank access... Read more

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  • Oct 19
  • Internet
  • Edgewater, Florida
  • Malfunctioning Device
  • 48

Two MJs have been replaced numerous times the last few years. This past time, I've been with 12 or more of their highest remote support techs for over 12 hours in several days and nothing was accomplished. I think they get frustrated and either have me reboot or disconnect. You never get the same tech back. They will not issue an RMA for refund and prorated portion of subscriptions. You pay for... Read more

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  • Oct 12
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Magic Jack Reliabilty
  • 1
  • 1
  • 70

For the second time in less than 4 months, a thunder storm with moderate amount of lightening has ended the life of the MJ equipment. During both thunder storms, power service not interrupted even momentarily. There equipment is not very reliable(a surge protect is on the circuit but this did not prevent the damage). Since they do not provide service after 6pmEST on Sunday. The "chat call"... Read more

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  • Oct 11
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Fort Lauderdale, Florida
  • Defective Device
  • 51

Lost a year of service. The representative told me if I bought another MJ device, I would not lose the year that came with it. I have contacted the BBB and the FCC and have lost both times because I did not have a record of the chat record. MJ has the record but will not display it or release its contents. I even filed a claim with the Attorney General's office. I have not heard from them... Read more

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100% FULL      

  • Oct 07
  • Financial Scams and Schemes
  • Columbia, Missouri
  • Loan Scams
  • 81
1 of 6

Magic Jack is knowingly selling tens of thousands devices to the Indian Payday Loan scammers. These scammers, using the guise of the US Government, Advance America, Cash Advance USA, Green Payday Loans, GE Finance, and others claim you have been approved for loans, grants, and/or refunds of up to $10,000, but you have to pay them money using Green Dot MoneyPak and/or Vanilla Reload Network... Read more

Was this review helpful? 1 1


  • Oct 05
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Expired Device
  • 1
  • 1
  • 133

Bought a Magic Jack as I didn't need a regular phone service. It worked fairly well for the first two years, then started having problems. Call were dropped, phone would ring but I couldn't answer. Got on the live chat and they said my account was expired although I had renewed it. Then I was told my "device" was expired. I tried to get them.... on their live chat, to tell me how to do that and... Read more

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  • Sep 30
  • Media
  • Magic Jack
  • 61

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmation,$70.02 WTF? I cancelled and ordered as I told for the it. refused the $70. one before was delivered. They shut of my service, want me to send M.O. for payment even though I have GREAT credit. They dont want to know S**T . They say AMEX disputed both sales, Amex... Read more

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