2.3
  • Concept5 votes
  • Inexpensive pricing3 votes
  • No major problems2 votes
  • Customer service14 votes
  • Tech support9 votes
  • Support7 votes
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Unable to stop magic Jack from billing My. Card. *** m magic. Jack Add comment

  • Apr 15
  • Home Phone
  • Florence, Oregon
  • Magicjack
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

Called Magic Jack custermer support wasn't able to fix problem was told it was tech problem and would transfer to that department. Tech named Ivan came on and wanted to get into my computer to fix problem. Ivan moved mouse around for over 12 hours until I shut off computer as I felt that Ivan was a joke and I was being stroked around. I have tried numerous times to contact either teach or... Read more

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  • Apr 15
  • Media
  • Positive Experience
  • 37
  • REVIEW RATING 4/5

I will admit that when you have the device connected directly to your computer,you have added a few items into the mix that can have some potential issues. My setup is configured to where the it is plugged into a power strip for power and then connected to my router with a Cat5 cable. I have been using this unit and configuration for over a year now with no issues at all. I do have a Uniden phone... Read more

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  • Apr 09
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Lakeview, Oregon
  • Magicjack
  • 68
  • REVIEW RATING 4/5

A message on my phone said "No Line". I did not have a dial tone and couldn't call out. I received incoming messages on my computer and could play them. I called the service number and talked to some heavy accented *** that I couldn't understand. I got to talk to a "supervisor" to be told I had viruses that caused the problem. I was referred to a second "company" that could offer service to... Read more

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  • Apr 07
  • Media
  • Peoria, Arizona
  • Online Chat
  • 38
  • REVIEW RATING 4/5

This company is BOGUS. Worst support ever. Reps AND managers will cut off the CHAT line if problem is too hard for them. I have had it happen several times. They will give you a CHAT # and tell you if you need to call back refer to it. I have owned and managed my own sales and marketing -- including telemarketing -- companies thru the years and I can honestly say that MagicJack is the WORST... Read more

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  • Apr 05
  • Home Phone
  • Griffin, Georgia
  • Magicjack
  • 46
  • REVIEW RATING 4/5

Tried to transfer my number from magicjack keep getting the run around. tried last year and gave up and dealt with lousy service. While talking there is a constant break in every other word so neither me or the people I have on line can really understand what the other person says This year I am determined to leave the company and keep my number that has been mine for over 15 years first my... Read more

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  • Mar 29
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Magicjack
  • 78
  • REVIEW RATING 4/5

they are s....t. yes no support, and i did get to speak with some horrible monsters in west palm beach, fl. they were diabolical and evil. horrible company. i paid until 2016 5 years ago. when i had problems like you did i sent a complaint to the BBB and m jack put me on no service order. they would not give me service. they would say in other country language " we are investigating,... Read more

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100% FULL

  • Mar 28
  • Media
  • Louisville, Kentucky
  • Magicjack
  • 59
  • REVIEW RATING 4/5

I don't know if MagicJack is real business. I buy MagicJack in 2014. It is primitive and have very bad phone service. They have not included real customer service. No phone number to call! You need to look where to go, and, if you funded something, you will be "play" with "children" or "someone from street" on the internet line. They can't solve problem or fund solution. When you on call, you... Read more

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  • Mar 27
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • La Vernia, Texas
  • Magicjack
  • 55
  • REVIEW RATING 4/5

I recently tried to renew my two magic jack devices for five years. One device renewed fine but the other one would not work. When I spoke with tech support on their "live chat" feature, It was apparent that the support person was getting confused about my problem. When I asked to speak to someone on the phone (after all it is a phone company) I was told I could not speak that support was only... Read more

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  • Mar 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Magicjack
  • 102
  • REVIEW RATING 4/5

Over a five year period of being a customer I have now dropped three separate phone number accounts. The only way you can communicate with the company is via Chat. It is fairly obvious that English is not the primary language of any of the representatives that I have Chatted with. They could not get billing for these accounts moved to one date so that I did not have to string out my payments.... Read more

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