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  • 19 hours ago
  • Home Phone
  • Killeen, Texas
  • Voice Reminder
  • 13

About 30 days from renewal of your phone number, MJ will put a very annoying voice reminder on your phone that says you need to renew. I contacted them via and online chat, which is the only way to speak with any rep. It appears that all of them are foreign based. So don't expect an type of American customer service. I have been told by company reps that the message cannot be removed until I... Read more

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Lost my password. Unable to log in. tarekshaaban@yahoo.com 00966507374604 Add comment

  • Jan 23
  • Home Phone
  • Des Moines, Iowa
  • International Calling
  • 10

could not find link to add international minutes even though have spent several hundreds of dollars on international in the past. Magic Jack has gone out of their way to say to current customers that they do not appreciate your and would prefer that you do not bother them with international calling. If international call is your reason for using magic jack go else ware. Magic jack does not want... Read more

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1 of 3

Prank calls from multiple Magic jack owners, threatening legal lawsuits, arrest warrents for IRS Faud and demanding money. SOMEONE SUE MAGIC JACK! Add comment

  • Jan 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Pittsburgh, Pennsylvania
  • Voice Mail
  • 43

Magic Jack intercepted all my incoming calls on the first ring and told callers they were my voice mail. But they did not give me any access to my voice mail and refused to do so unless I paid an additional 5 years in advance at $149.00 and a service charge of $199.00 to keep my phone number. They were holding several weeks of phone messages for that black mail. All who called me must think I... Read more

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  • Jan 15
  • Internet
  • Magic Jack Go
  • 62

I was told cost of $299 needed to remove compromise on my modem and; router, I checked, nothing true, my Kaspersky Pure stopped 3 tech attempts to hit my lap top computer, this was during the attempt to install my newly purchased Magic Jack Go. Nothing against the Magic Jack company, itself it is their third party and I highly advise all users to use a top of the line internet security suite,... Read more

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  • Jan 15
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Lincolnton, North Carolina
  • Power Plug
  • 49

Power plug burns out and they want to charge for new one. They say the product is free but it costs $5.39 for shipping and handling. Its the principal not the price. Then when asked to speak to someone else was told no because I would get the same answer. Then asked or a phone number so I could speak to someone was told there isn't one available. So I said a customer is not worth $5 to Magic... Read more

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  • Jan 07
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Naperville, Illinois
  • Magicjack
  • 93

Placed and order during promotional offer period. Did not received device , waited for week. When called found that order was not processed due to account restriction. Card information provided was the current and in good standing which i use daily. Account rep. Or supervisor cannot give the reason for non processed order. Email sent to complaint department on email address given by supwrvisor.... Read more

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  • Jan 04
  • Media
  • Pompano Beach, Florida
  • Voice Mail Service
  • 118

I check for missed MJ voice mail calls using their email service. Up until the New Year 2015 I was getting them as expected and they would play on my computer. I liked that feature. Since Jan 1, I have not received even one email for a call message a caller left me. I called their chat room and they had no clue why I was not getting their emails. I asked them to email me a simple text message.... Read more

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