Magic Jack Complaints and Reviews

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  • Customers like
    • Concept5
    • Inexpensive pricing5
    • Cheap3
  • Customers don't like
    • Customer service14
    • Tech support10
    • Support7

  • Jul 01
  • VOIP
  • Santa Clarita, California
  • Magicjack
  • 32
  • REVIEW RATING 4/5

I have now owned a Magic Jack for over a year. Today they billed my Banking account 37 dollars and change. I never gave them authority to do this, as I cancelled my services over a year ago! Do not get involved with these people. They are storing all your banking information for life, and can charge your Bank anytime they wish, even though you have not authorized them to do so! I plan on... Read more

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  • Jun 25
  • VOIP
  • Houston, Texas
  • Magicjack
  • 47
  • REVIEW RATING 4/5

had trouble with the phone called them they told me i had a virus in my computer sent me over to Ambeience tecnology which is their company scared the wits out of me I am an older senoir citizen told me my bank account was going to be hacked well 149.00 dollars later they told me they fixed it that was a bald faced lied they told me no such viris but they will not give me a refund now i... Read more

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Can u please block this number from calling my phone on your magic jack service 2392344387 Add comment

  • Jun 18
  • VOIP
  • Punta Gorda, Florida
  • Magicjack
  • 131
  • REVIEW RATING 3/5

Magic Jack attempted to renew my service without my permission. Fortunately that card had expired and they had to e-mail me to let me know what happened so I could renew my service. I did want to renew my service for a year, but did not want to give them a credit card in case they tried to renew again without my permission. So I called customer service and told them I wanted to know the cost... Read more

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  • Jun 17
  • VOIP
  • Port Perry, Ontario
  • Long Distance Calls
  • 75
  • REVIEW RATING 4/5

Some months ago I applied to Magic Jack and received the mail package to start your service. However, what I then learned was that I would have to change my phone number and area code so that whoever called me would have to be making a long distance call which of course was completely unsatisfactory in my eyes. I therefor returned your mailing package and was never charged any fees etc.... Read more

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  • Jun 16
  • VOIP
  • Wilmington, Delaware
  • Magicjack
  • 63
  • REVIEW RATING 4/5

Bought a unit for my mother in law 10 years ago that has been sitting in my drawer for at least 9. It was registered to my email, paid for by me. Put her name on it for caller id. Just bought a new unit, MY credit card, MY email address, registered to MY name. Her name is showing up and they refuse to change it to MY name unless we both get a form notorized. I don't speak with her anymore so this... Read more

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  • Jun 10
  • VOIP
  • Palmdale, California
  • Magicjack
  • 56
  • REVIEW RATING 4/5

I would like to cancel my magicjack service it seem to they want to charge me for making it work . 714 847 5346.My phone has been used in china and Africa .it seem like it has been compromised by unautherized use'.they charged me 149 dollars for something I don't know..So my phone failed again to work .I have an entire circuit in the walls and all these conection know don't work.This they want to... Read more

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  • Jun 07
  • VOIP
  • Absecon, New Jersey
  • Magicjack 5 Year Plan
  • 109
  • REVIEW RATING 4/5

on December 08,2013 I purchase a magic jack at Best Buy and pay for a 5 years plan and now on june 07,2015 my number was disconnected when I call customer service at Magic Jack they told me have to pay for another 5 years on my phone number, because the 5 years plan that I purchase in dec. 2013 is for device only and not the phone number, they have 2 separated account the device and the number... Read more

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  • Jun 05
  • VOIP
  • Ashtabula, Ohio
  • Magicjack Go
  • 66
  • REVIEW RATING 4/5

I have been on the phone for hours with different "support and help" no one that works for these assist lines actually works for magic jack. You can't get a live person when you call magic jack, they refer you back to the help lines or live chat which also is a crock. No one that works tech lines speak English clearly enough that I can understand them. The one i talked to today said my # hadn't... Read more

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  • Jun 02
  • VOIP
  • Orlando, Florida
  • International Calling Service
  • 54
  • REVIEW RATING 4/5

I lost my International communication, called tech support. They could not fix my problem even though I have plenty minutes available. They told me that in order to fix my problem I have to pay them $ 199.00. I told them that I did not have that kind of money, so they ask me how much I want to pay and I told them, nothing because they supposed to know the problem and fix it. Because I refused... Read more

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