2.2
  • Concept1 votes
  • No Refund Policy3 votes
  • Customer Service3 votes
  • Support2 votes
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  • Dec 17
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Absecon, New Jersey
  • Magic Jack Plus
  • 37
  • REVIEW RATING 4/5

I've had over 6 maigic jacks over the last couple of years and they always wind up not working a few months into use. The power plugs burn our all the time and the MJ does NOT work with a router, only connected to my PC. The Customer service, is what they call is a complete joke. The so called CHAT jerks drop out on you if you don't let them hustle you into running the same tests every time... Read more

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  • Dec 13
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Turtle Lake, Wisconsin
  • Magicjack
  • 73
  • REVIEW RATING 4/5

For 10 years I have been woken up in the middle of the night and ran for my phone and was hurt only to find it was magic jack trying to find out no one was there it was magic jack trying to find out if the number (MY NUMBER) was a number they could hi jack. 1000`s of calls no selep anxiety, health issues you GOT IT....GET IT it is not ligitimate if it sounds to good to be true it probably is not... Read more

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  • Dec 11
  • Cellular Phone
  • Puerto Viejo De Talamanca, Limon
  • Voip Phone Service
  • 29
  • REVIEW RATING 3/5

Worst customer service experience of my life. After trying for 3 hours to find out how much it cost per minute to call Alaska, they just told me to buy credits and find out. Once I gave them my debit card info to buy credits, they said there an address mismatch. I am traveling throughout Latin America, haven't had a single issue with my card, I give it to magic jack and they insist I don't know... Read more

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  • Dec 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Phone Access
  • 2
  • 2
  • 65
  • REVIEW RATING 5/5

Please wait for a site operator to respond. You are now chatting with 'Rhea M' Your Issue ID for this chat is LTK111530160861279X Rhea M: Hello, how may I help you? Rhea M: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone. Rhea M: Hi there rodolfo, how are you... Read more

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  • Dec 01
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Port Angeles, Washington
  • Magicjack
  • 60
  • REVIEW RATING 4/5

I have never worked with such a horrible company, ever. They do NOT listen, they are trying to blame the internet service and i have done everything they have asked to get the phone to work. They keep giving me the run around and refuse to refund the balance of my service. I have been told that I need to get a new router for $$$$ so that their $ MJ will work. I have been told so many stories... Read more

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  • Nov 22
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Cartersville, Georgia
  • Magicjack
  • 155
  • REVIEW RATING 3/5

I called magic jack to add more time and person could not help me. He said I had errors on my computer and for $99.00 he would fix it for me.I told him I did not want him and I had someone I my house who could do it but he insisted that he had to do it. I said no and he hung up. After that I could not call out but someone could call in. I called back and they refused to help me. My phone was... Read more

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  • Nov 20
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Providence, Rhode Island
  • Magice Jack Plus
  • 57
  • REVIEW RATING 5/5

https://sales.liveperson.net/hc/61732089/?cmd=file&file=chatStart&site=61732089&sessionkey=H4998796662403386805-e778ede7c8e14732b2e005dd7ab7e4f5K11716896&postChatURL= Please wait for a site operator to respond. You are now chatting with 'Shauna' Your Issue ID for this chat is LTK111530157617757X Shauna: Hello, how may I help you? martin: My call to ISV carrier COX is blocked at 40... Read more

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I called magic jack customer service to find out what was wrong with phone, got a foreigner who said hackers were into my computer and for a fee he could fix the problem. I hung up and figured out that the magic jack was unplugged! Add comment

  • Nov 18
  • Home Phone
  • West Palm Beach, Florida
  • Voip
  • 72
  • REVIEW RATING 4/5

Tech support non existent.....marble mouthed foreigners.... all they do is read from a script......went to "OOMA". Easy install no need for customer service so far and product is far superior. Much better sounding "VOIP" service and cheaper then vonage. They refuse to accommodate with phone tech support and look for the cheapest way to man the so called support function. You can't support... Read more

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  • Nov 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Virginia Beach, Virginia
  • Call
  • 163
  • REVIEW RATING 4/5

I received a call from an IRS agent Julie Smith stating I need to call immediately to prevent further action from the IRS, I call the number supplied in the message 202-241-7158 and it is just an advertisement for Magic Jack. I google Magic Jack and get their number and speak to their sales and customer service reps. Both sound foreign. Is Magic Jack employees or ex employees in india or... Read more

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