Magic jack Complaints and Reviews

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Magic jack
Main address:
, , http://www.magicjack.com/techchat/
  • 2,310+6 mobile complaints
  • $160K claimed losses
  • $69 average
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  • 1 day ago
  • Media
  • Magic Jack
  • 6

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmation,$70.02 WTF? I cancelled and ordered as I told for the deal...got it. refused the $70. one before was delivered. They shut of my service, want me to send M.O. for payment even though I have GREAT credit. They dont want to know S**T . They say AMEX disputed both sales, Amex... Read more

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  • 1 day ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Albuquerque, New Mexico
  • Mobile Service
  • 2

When using Magic jack mobile: You will constantly get error messages when using on mobile. You will have calls dropped 50% of the time, if not more. DO NOT BE FOOLED!!!! The coverage sucks--it is a waste of money and a source of frustraction!!!!!!!! magic jack sucks!!!!!!! DO NOT BE FOOLED!!!! The coverage sucks--it is a waste of money and a source of frustraction!!!!!!!! magic jack... Read more

Was this review helpful? 1 0

     

  • Sep 27
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Phone Service Plan
  • 12

never talked about why my phone isn't working just wanted to sell cleanup network service. I won't buy so they got rude and said they couldn't help me then hung up. I'm stuck with 5 year plan and no phone service. scam !!!!!!!!!!!!!!!!!!!scam!!!!!!!!!!!!!!!!!!! scam!!!!!!!!!!!!!!!!!! scam!!!!!!!!!!!!!!!!!!!!!! I thought this was a fair and stable company to handle my phone service. They connect... Read more

Was this review helpful? 1 0

     

  • Sep 25
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Ontario, Canada
  • Positive Experience
  • 32

I can see how there are reasons to complain about MJ however I now have 4 of them and have no problems. I have 2 I use for work - one I keep at the office and one goes with me on the road. I have 2 for home service. One at home one for travel. I know of 2 non profit organizations using them with out issue. Problems - I have had problems connecting to a 1-800 number because it was flagged as a... Read more

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  • Sep 21
  • Home Phone
  • International Calling
  • 21

I paid $20 in advance for international calling a few months back. Can never get through any numbers I call. Tried customer service live chat. (beware-This company does not have any customer service # unless you want to BUY from them). Go to live chat, they said no refund no matter what the issues are, bad connection, no connection, wrong connection, etc. Because my minutes are prepaid. Asked... Read more

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  • Sep 05
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Technical Support
  • 254

My Magic Jack stopped working. I searched the web for a phone number and found this number 800 910-6526. Called them to get help. They were pretty smart. made me wait while they would test the system. they said the problem was in my computer and asked for access to it. I gave it to them. They showed me something and said that I had a virus or something loaded that was causing all my problems.... Read more

Was this review helpful? 4 0

     

  • Sep 04
  • Other
  • Orlando, Florida
  • Customer Service And Billing
  • 140

I called because my magic jack was not working. I allowing the tech to log on to my system. Only to be told that my network had been hacked by someone in Nigeria and for 149 or 249 I could have a anti networking tech level 12 help clean up my network. When I told him I was not going to pay for the service the call was immediately dropped. My computer was reset by the technician upon resetting he... Read more

Was this review helpful? 2 0

     

  • Sep 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Round Rock, Texas
  • Technical Support
  • 84

called and complained that I could no longer phone in prescription numbers to my local pharmacy. Majicjack phone systems doesn't reconize other company computer systems. When you are prompt to enter a number 1, 2 , 3 etc. it doesn't translate over the phone system. customer service said that my computer had a trojan horse in the admin. system and for $99 they could solve that problem. I... Read more

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  • Sep 02
  • Home Phone
  • Cambridge, Massachusetts
  • Phone Replacement
  • 75

The device broken after 8 month. The customer service wants shipping fee to have the replacement sent to me. It is amazing to me that warranty service require shipping charges. Good luck with yours orders, but please know that it might breaks every year. you need to factor the shipping cost back and forth into the purchase and yearly fee. The prior ip phone devices made by Linksys worked for 5... Read more

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  • Sep 02
  • Home Phone
  • Belfast, Northern Ireland
  • Ignorant Customer Service
  • 29

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They did not know what they were talking about . When my problem got to difficult for them they would just cut the chat off very frustrating They had me replacing Ethernet cables plugging in new adaptors rebooting just so they could get out of the chat room they are sending me a... Read more

Was this review helpful? 1 0
 
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