Magic Jack Complaints and Reviews

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Magic Jack
Main address:
, , http://www.magicjack.com/techchat/
  • 2,327+10 mobile complaints
  • $170K claimed losses
  • $72 average
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  • 19 hours ago
  • Computers
  • Cartersville, Georgia
  • Magic Jack
  • 17

I called magic jack to add more time and person could not help me. He said I had errors on my computer and for $99.00 he would fix it for me.I told him I did not want him and I had someone I my house who could do it but he insisted that he had to do it. I said no and he hung up. After that I could not call out but someone could call in. I called back and they refused to help me. My phone was... Read more

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  • 2 days ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Providence, Rhode Island
  • Magice Jack Plus
  • 4

https://sales.liveperson.net/hc/61732089/?cmd=file&file=chatStart&site=61732089&sessionkey=H4998796662403386805-e778ede7c8e14732b2e005dd7ab7e4f5K11716896&postChatURL= Please wait for a site operator to respond. You are now chatting with 'Shauna' Your Issue ID for this chat is LTK111530157617757X Shauna: Hello, how may I help you? martin: My call to ISV carrier COX is blocked at 40... Read more

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I called magic jack customer service to find out what was wrong with phone, got a foreigner who said hackers were into my computer and for a fee he could fix the problem. I hung up and figured out that the magic jack was unplugged! Add comment

     

  • Nov 18
  • Home Phone
  • West Palm Beach, Florida
  • Voip
  • 23

Tech support non existent.....marble mouthed foreigners.... all they do is read from a script......went to "OOMA". Easy install no need for customer service so far and product is far superior. Much better sounding "VOIP" service and cheaper then vonage. They refuse to accommodate with phone tech support and look for the cheapest way to man the so called support function. You can't support... Read more

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  • Nov 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Virginia Beach, Virginia
  • Call
  • 60

I received a call from an IRS agent Julie Smith stating I need to call immediately to prevent further action from the IRS, I call the number supplied in the message 202-241-7158 and it is just an advertisement for Magic Jack. I google Magic Jack and get their number and speak to their sales and customer service reps. Both sound foreign. Is Magic Jack employees or ex employees in india or... Read more

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  • Nov 13
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Rockville, Maryland
  • Tech Support
  • 34

I've had many magicJacks over the years and this year I've made several attempts to use the magicJack cell phone app and have had nothing but problems and you are ONLY! allowed to get it resolved online. However I can never get an actual MJ-TECH, instead I get some way! out sourced customer service person who is reading a prompter and knows little to nothing about the product and after asking... Read more

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  • Nov 12
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Murrysville, Pennsylvania
  • Plug
  • 1
  • 1
  • 24

My magic jack quit working and went straight to voicemail. I got on the web site chat and they determined their plug had gone bad. They offered to ship me a new one for 5.95, easily the cost of the part. When I refused they suggested using an plug from an i phone which I happened to have and it worked. Could have cared less from there about getting me a new piece of their failed equipment when I... Read more

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  • Nov 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Wroclaw, Dolnoslaskie
  • Magic Jack
  • 23

Do not expect customer service to be of any help. I spent 3 hours trying to get assistance and each representative I spoke with knew and cared less the other one/ Be prepared to be on your own when you purchase this P.O.S. it really is more of a hassle than a convenience. I am completely fed up with their service and I never want to hear of or use it again/ It is a great novice idea but... Read more

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  • Nov 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Woodland, California
  • Subscription
  • 47

Magic J cut me off because my subscription expired... I asked why did you not let me know, they said they tried? I paid the subscription and they told me sorry because your're sub expired you have lost your UK minutes. I was ticked off as it was about $15.00 worth , I purchased more and thought all was well.... Well it wasn't I could not make any calls and then they told me my M J plus was too... Read more

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  • Nov 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Charlotte, North Carolina
  • Refund Policy
  • 1
  • 1
  • 55

I have been a customer of magic jack for over 6 years and wanted to get international calling added to my account. I needed to pay a total of $298 but this could only be paid on a Green.dot card which costs $4.95 each. I paid it and I was told everything will be up and running. Shortly after that I called to inquire and still did not have access to Int'l calling I was told it was due to the... Read more

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