Magic jack Complaints and Reviews

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Magic jack
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  • 2,294+6 mobile complaints
  • $160K claimed losses
  • $70 average
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  • Aug 26
  • Accessories and programs
  • New Keypad Menu
  • 19

Ever since the new keypad menu was implicated the audio cuts out every 2 seconds, this thing is terrible!! Been with Tech support but that's a waste of time I have lost 4 days of work and 1,000.00 in business, my recommend is the avoid this company like the plague, What you save in $$ you will lose in wasted time, I was a fool as I paid for 5 years of service in advance when it was working OK I... Read more

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  • Aug 17
  • Internet
  • Columbus, Georgia
  • Bad Internet Service
  • 1
  • 1
  • 94

just bought my magic jack, had a simple question, I think was talking to someone in India who might have laying under a elephant , while it was using the bathroom, so noisy I could not hear him, now keep in mind I have not hooked it up yet, he kept telling me its my internet service is bad, I told this sand nat, that it was not hooked up, just had a guestion...well the story goes on...if this is... Read more

Was this review helpful? 1 1

  • Aug 14
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Positive Experience
  • 40

Have had it for almost 10. Works great at home and on the road. You do have to know how your PC works and keep it clean and up to date. Best deal of the century. The greatest thing since baked bread. Mine has worked as advertised since day one. I could only be happier if my wife worked as well on my unit. I have used it for calls while traveling in my car with my laptop connected by a data card... Read more

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Hi magic account just used only for 7 or 8 month than why they say my account is expire Add comment

  • Aug 01
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Product Upgrade
  • 1
  • 1
  • 294

note mj = magicjack - mj+ =magicjack plus csd = customer service department -csr = customer service rep I purchased a mj+ from Radioshack with the hopes of helping a customer of mine replace his old mj device that was failing. I tell my customer that the new mj+ does not need a computer and offers improved features. The customer goes for the upgrade on my recommendation. I get to the... Read more

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  • Jul 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Account Refund Refusal
  • 292

Hi My Magic jack no 323-786-0418 was sent for review. I had been using that for 6 years or more and just a week back when i renewed the service and paid $ 40 for the whole year. The account was sent to accounts review department. Now my magic jack has been blocked. The accounts review department said. There is nothing they can do to re start the service. I requested for a refund if they cant let... Read more

Was this review helpful? 7 2

  • Jul 20
  • Accessories and programs
  • Magic Jack
  • 90

I want to keep my current account as I was told I could originally (plus there was a price increase I paid which was not suppose to be). People sound angry and may file a class-action law suit. I would appreciate it if you keep your word and let me keep my service. I am homebound and need my long distance account. I am on medicare and can't afford very much. We had an agreement. Please... Read more

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  • Jul 17
  • Home Phone
  • Union, New Jersey
  • Phone Service
  • 1
  • 1
  • 123

Please kindly completely stop my service 908 687 9733 immediately. what ever is the condition let me know. All members of my family are not happy with me for the fact that i changed to magicjack phone my name is ilum ifegwu ,2660 Hawthorne Avenue, union new jersey 07083 .Since November 2013 upto date my phone is not working. please heip me to remove or termite your service so that we maintain... Read more

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Could not renew numbers, therefore I was cancel. No email notification. System worked fine. Need someone to call and go over what I can do. Garry Harley cell-770-365-2844 Add comment

  • Jul 12
  • Media
  • Dallas, Texas
  • False Breeder Accusation
  • 121

I have been using the basic MJ for 7 years now and just renewed again for 5 more years. I've been more then pleased with the results. Yes, I have had a problem or two with it but if you go to the menu and then advanced users you can fix anything with MJFIX. IF, and I've used it once, that fails just delete MJ in your computer and replug in your MJ into your computer, all is automatic and will... Read more

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