2.2
  • Concept4 votes
  • Inexpensive pricing2 votes
  • Cheap2 votes
  • Customer service12 votes
  • Tech support8 votes
  • Support7 votes
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  • 1 day ago
  • Home Phone
  • Louisville, Kentucky
  • Bad Magicjack Phone Service
  • 38
  • REVIEW RATING 4/5

I don't know if MagicJack is real business. I buy MagicJack in 2014. It is primitive and have very bad phone service. They have not included real customer service. No phone number to call! You need to look where to go, and, if you funded something, you will be "play" with "children" or "someone from street" on the internet line. They can't solve problem or fund solution. When you on call, you... Read more

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  • 2 days ago
  • Other
  • La Vernia, Texas
  • Ip Phone
  • 16
  • REVIEW RATING 4/5

I recently tried to renew my two magic jack devices for five years. One device renewed fine but the other one would not work. When I spoke with tech support on their "live chat" feature, It was apparent that the support person was getting confused about my problem. When I asked to speak to someone on the phone (after all it is a phone company) I was told I could not speak that support was only... Read more

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  • Mar 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Magicjack
  • 75
  • REVIEW RATING 4/5

Over a five year period of being a customer I have now dropped three separate phone number accounts. The only way you can communicate with the company is via Chat. It is fairly obvious that English is not the primary language of any of the representatives that I have Chatted with. They could not get billing for these accounts moved to one date so that I did not have to string out my payments.... Read more

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  • Mar 18
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Bethlehem, Pennsylvania
  • Magicjack
  • 41
  • REVIEW RATING 3/5

This has got to be the worst product and worst customer service in the world. I actually used an old version from a fellow worker a year or so ago and it worked but the latest version did not. I have spent hours on line with their tech support to no avail. They keep repeating the same request & demand and it seems as if I go around and around in circles. They quickly pass you on to another... Read more

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  • Mar 09
  • Media
  • Monroe, North Carolina
  • Voip
  • 115
  • REVIEW RATING 4/5

I have called and called so many time over the pass year and they keep telling me that everything on their end is right it must be something on my end. I then had time warner to come out and he said the magic jack box is bad. So I called them back again and the guy told me to shut up and he hung up on me, so I called back again and he told me that it would cost me $99.00 or more depending on what... Read more

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  • Mar 02
  • Accessories and programs
  • Fleetwood, Pennsylvania
  • Adapter
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

The adapter that came with the magic jack was defective and they said they would replace it but I had to pay for the shipping and handling. Very poor practice on their part. I never dealt with any company that you had to pay for shipping and handling for defective part . They should take care of all expenses. VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY... Read more

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  • Feb 24
  • Media
  • Auburn, Alabama
  • Magicjack
  • 108
  • REVIEW RATING 4/5

recipients say conversations are breaking up and periodic beeps are heard on both ends. On chat MJ tech's say i should be showing a solid blue, green, and yellow light...I get a blue, red, and yellow. Tech's will not respond to my question, "why do i get the "red", not a "green"??? They ask me to make a long distance call after they make adjustments ...i do...only to find out they sign off of... Read more

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Had two people call posing as IRS agents saying I had dicrepinsies on my taxes and wonted me to pay them 5.490 dollars in 55 min or be arrested by the federal gov Add comment

Not a good service at all Add comment

Overall my experience has been ok so far. The one draw back that I have experienced it that after being on a call for about 45 minutes the call will disconnect or this weird recording comes on and the call is disconnected. Then I have to wait for awhile till I can get a dial tone and make a call. Frustrating. Add comment

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