Magic Jack Complaints and Reviews

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  • Customers like
    • Concept5
    • Cheap3
    • Inexpensive pricing3
  • Customers don't like
    • Customer service14
    • Tech support9
    • Support7

  • 10 hours ago
  • Advertisements and Cons
  • Dallas, Texas
  • 2

I was already unhappy that I would have to pay $20 to keep my home number, but was even more upset to learn that they were holding my phone number hostage for $30.00. This is after they told my new provider several times that they could not help them even after they had the needed account number and passcode. I had to call magic jack, like 10 times in 3 days. The ninth time I got someone on the... Read more

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  • May 10
  • VOIP
  • Bridgetown, Saint Michael
  • Contract Renewal
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

Unable to renew contract. Chatted with customer service representative He was so rude. I'm still waiting the promised contact and that was 2 years ago. Now l purchased a 5 year machine and can't get the flipping thing to work. Although it was registered it keeps telling me to register the device and taking me back to the same spot. Can't get magic Jack representative to assist Read more

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  • Apr 30
  • VOIP
  • Rochester, New York
  • Magicjack 5 Year Plan
  • 157
  • REVIEW RATING 4/5

Magic Jack advertises "Unlimited" calls in the US and Canada. I took out a 5 year subscription. After 1 year the account was cancelled because I violated the user terms and agreement by making too many calls. I was making about 10 per day on average. Customer service told me that their computer determines when the terms have been violated based on the number of calls made and there is... Read more

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  • Apr 30
  • VOIP
  • Fort Pierce, Florida
  • Magicjack Go
  • 53
  • REVIEW RATING 4/5

Tried to set up MagicJack Go, but was not compatible with my office setup. Cords would not work. They told me I had to use my computer and not my modem. Unacceptable. I told them to CANCEL the port request and that I was returning the equipment. Not only did they not cancel the porting, but they took my money and now I have no phone at all! They went ahead and ported the number!!!!! ... Read more

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  • Apr 26
  • VOIP
  • Atlantic City, New Jersey
  • Positive Experience
  • 129
  • REVIEW RATING 4/5

Followup: Ok, so I have been through 6 MJ Plus units and each failed in one form or another. I was finaaly able to get in touch with a really decent young lady who somehow figured a way to upgrade me from the older style NJ Plus to the New MJ Go. This was done without cost to me. FREE. I've had the MJ go now for 2 months and must say it's like another world. The sound quality is... Read more

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  • Apr 24
  • VOIP
  • Indianapolis, Indiana
  • Magicjack
  • 108
  • REVIEW RATING 4/5

Before I purchased this *** I knew about different experience but in my wildest dreams I didn't expect this.After big promises setting was quite easy and it works (one call).After that when I tried from modem or router it failed.I spend whole day "chatting" with "support agents" who are for sure from Pakistan or whatever.After some time I figured out that they run all the time same *** keeping... Read more

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I can't get the app on my phone Add comment

  • Apr 20
  • VOIP
  • Englewood, Colorado
  • Magicjack
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

Unable to stop magic Jack from billing My. Card. *** m magic. Jack Read more

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  • Apr 15
  • VOIP
  • Florence, Oregon
  • Magicjack
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

Called Magic Jack custermer support wasn't able to fix problem was told it was tech problem and would transfer to that department. Tech named Ivan came on and wanted to get into my computer to fix problem. Ivan moved mouse around for over 12 hours until I shut off computer as I felt that Ivan was a joke and I was being stroked around. I have tried numerous times to contact either teach or... Read more

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  • Apr 15
  • VOIP
  • Positive Experience
  • 123
  • REVIEW RATING 4/5

I will admit that when you have the device connected directly to your computer,you have added a few items into the mix that can have some potential issues. My setup is configured to where the it is plugged into a power strip for power and then connected to my router with a Cat5 cable. I have been using this unit and configuration for over a year now with no issues at all. I do have a Uniden phone... Read more

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