Jun 26, 2008 Magic Jack complaint by Lividx5 |
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Page 1 of 3 We tried Magic Jack for the free 30 day trial (free.... lol). Even when it was working, there was at least a 30-60 second delay on outgoing calls, as well as incoming... you answer the phone and hear nothing (on the callers end it is still ringing, even though you have picked up). Then it just stopped working altogether. Don't even get me started on customer service, what customer service? When we did get a live chat tech, we went back and forth for hours, with 0 resolve. We finally returned the device, with in our 30 days, so not to be charged the $50. We got delivery confirmation to prove when they received the magic jack back, and we know they received it. Well, they still charged our bank account for $50. They got their product back and our $50, that is where the scam comes in! I called my bank, and they advised us to file a dispute once the charge clears (its still a pending transaction right now). Hopefully we will get our money back that way. Magic Jack robbed us!!
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Magic Jack Complaints
1. Written by groovygranny61, on 22-04-2009 06:25
Neanderthal, I don't play cards or watch movies on my computer .I check my mail, bank etc and thats about it . I have a little one so I don't have time to sit on the computer all day . Yes I know how VOIP works ... why should I have to have a dedicated computer just for MJ? that's ridicilous ! I check my mail, bank etc and thats about it . So you tell me why I would get calls from an IP address on my computer all hours of the day and night . MJ could never figure it out ! half the time my MJ would read Broken storage 
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2. Written by groovygranny61, on 22-04-2009 06:20
I got it too thinking how great it would be and it wasn't ... it was more of a hassle than anything else. Plus they didn't have a local area code for where I lived so if someone in the same town wanted to call me on it, it was a long distance call for them. Instead I was getting calls from friends on my cell phone and my bill went up so it didn't make sense to keep it .. it was to save money not run up another bill. I bet I would have been charged for another full year but my bank card snapped in half so my bank shut that card # off ! so they do NOT have access to my card #!!!
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3. Written by Neanderthal, on 20-02-2009 14:20
not sure why your all having so much problems. it could be possible you know little or nothing about voice over ip.
1: if you are fortunate to have a good spare computer around. dedicate it soley for MJ. quit your card playing or streaming movies on it.
2: a good computer is one with lots of memory. not HD space but physical memory. even a computer with low memory not running MJ you're proned to have your HD fail before it's life expectacy from working it's butt off. this is something the computer manufacturers fail to tell you. they scimp on memory if you don't ask for it.
all in all it works great if you know just a fraction of how the parts work.
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4. Written by slojoe, on 06-02-2009 10:49
@#$%$# @#$%! doesn't refund your money. Pieces of @#$% need to go to jail for robbing the American consumers. Magic Jack *** big hairy donkey @#$%@, don't buy into their scam they will @#$% you in the %$#.
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5. Written by Dave, on 23-01-2009 21:20
I am cancelling my account. It worked ok on my internet for awhile but then when I place a call no sounds can be heard at all. I spent hours with the same situation as everyone else. The techs are incompetent and when I logged back in to get more support and the second tech was even more incompetent that the first one. She had me doing the same thing and when I advised I already performed these actions she said do it again.
This is a piece of %^%&%. Dont use it. They kept telling me to install the update.
Worthless... dont get it
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6. Written by Amahani, on 17-08-2008 15:11
I ordered "my" MajicJack back in March. I never got it despite "talking" to someone in the chat room. I seriously thought that I was the only having this problem with Majic Jack, but it seems like they are spreading their lack of customer service around and not just giving it to me. Good luck to anyone who orders this product. To those who are happy with Majic Jack, I am happy for you. I wish I were in you shoes and did not just give away $40.
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7. Written by Jennifer Birmingham, on 08-08-2008 13:15
We have had the Magic Jack for almost three months and the first month (trial period) it worked great. Now when we make or recieve calls they are all broken up. We have been to the online chat help for four days in a row. They have us do numerous things and have us upgrade and it doesnt work. They had us download programs and uninstall and reinstall programs. When it fails for the first tech we get transfered to a higher up tech and after they read the previous chat, they have us redo everything. Obviously this thing is not working and they will not give us a replacement as much as we ask for one. We filed with the BBB and hope to get something like a refund or replacement but dont see it happening. Now I am disappointed that I recommended this thing to friends and relatives, hopefully they dont get one.
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8. Written by NASCAR20FAN, on 04-08-2008 19:21
I hate Majicjak! Here is my story.
I saw the commercial, and said to myself, this would be really goodfor my home based business. I went online and ordered 2 on 2 seperate orders. About a week later, I recved 1 MJ. I went online (since they have no telephone customer service, should have been my first clue). I explanied that I only recieved one. The rep said that the other order was cancelled (couldn't tell me why), and said they wouls ship me another to replace it. I said cool, and went on. The next day, there were 2 authorizations in my checking account $39.95 & $46.98 (since I used my debit card). That was ok, they were just making sure there were funds available to cover the charge after the 30 days. Then a week later I got another authorization for $93.80. I went back online, and asked what this auth was for I was told I ordered 4 MJs! I then recieved an addition 3 in the mail! I printed RMAs for each package I recieved and sent them all back USPS with delivery confirmation. The package was recieved 3 days later according to USPS. Needless to say myt checking account was charged for all 4 of these items. I contacted the BBB, and my bank. I have an e-mail for someone there that I'm willing to share! It took him a while to get on board with giving me my money back until he go the letter from the BBB His name is Peter Russo his e-mail is:
his fax number is 561-586-2328. I did have a phone number but it's to some customer service in India somwhere! I hope thins info helps those who are having issues.
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9. Written by Hector, on 31-07-2008 03:46
I don't understand why some people are complaining and they have not even tried it for them self!
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10. Written by random, on 28-07-2008 10:05
all i can say is ive been using magic jack for over 3 months now i live in asia and i talk to my friends in the US almost every hour and no problem at all its a well recommended product i love it .. you guys saying theres a delay? *** nhaa no delay at all .. i even put my ordinary cordless phone on it and it works like a regular phone that has caller ID and all that features for just 19$ a year i love my MJ if you dont like it? well tough luck for you guys!! mine works clear and fine
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